Call Recording
Please note that all incoming and outgoing calls are recorded for monitoring and quality purposes.
Our Prices
Callout charges start from £95 for small jobs and from £165 for emergency callouts and all other work. Final pricing depends on the nature of the job and will be confirmed before any work begins.
Deposits
If a job is booked for a different day, we require an advance deposit before we proceed with the work. In some circumstances, an advance deposit may also be required to cover parts that need to be ordered. Work will only proceed once the deposit has been received.
Cancellation Policy
If you call us to attend a job and then wish to cancel while we are within approximately 10 minutes of your location or already on site, the full callout charge will apply.
Warranty
All parts supplied and fitted by Central London Locksmith are covered by a 12-month warranty. This warranty covers faulty parts only — it does not cover damage caused by misuse, abuse, or accidental damage. If a warranty issue is reported, we will attend the site and carry out a close inspection. If the part is found to be faulty, we will replace it free of charge. If the inspection reveals that damage was caused by misuse or external factors, a callout charge will apply, plus parts if any parts need replacing to fix the issues.
Late Payment
Payment is due on completion of the work. If payment is not received by the Due Date:
Business customers: we may charge interest and fixed-sum compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
Consumer customers: we may charge interest on the overdue amount at 4% per annum above the Bank of England base rate, calculated daily from the Due Date until payment is received.
In all cases, if we need to take further action to recover an overdue balance, including using a debt collection agency, solicitor or court proceedings, reasonable costs we incur in doing so will be added to the amount owed.