Last updated: April 2026
Who We Are
This website is operated by Central London Locksmith. Our website address is: https://centrallondonlocksmith.co.uk
If you have any questions about this policy, please contact us:
Central London Locksmith ๐ง ๐ 0208 050 5893 or 07711 117 289 โ๏ธ info@centrallondonlocksmith.co.uk
Call Recording
In accordance with our terms and conditions, please note that all incoming and outgoing calls are recorded for monitoring and quality purposes. By calling us, or accepting a call from us, you consent to your call being recorded. Recordings are stored securely and are only accessed when necessary for training, quality assurance, or dispute resolution purposes. Recordings are not shared with third parties except where required by law, and are retained for a period of [X months/years] before being securely deleted.
What Information We Collect
When you interact with us โ through this website, by phone, or by email โ we may collect the following personal information:
- Your name
- Phone number and/or email address
- Your address or location (where required to carry out a job)
- Details of the services you have enquired about or received
- Any other information you choose to provide to us
If you contact us via a form on this website, that information is sent to us by email and stored within our website's database.
How We Use Your Information
We use the information we collect to:
- Respond to enquiries and provide our locksmith services
- Arrange and confirm appointments
- Send job-related communications (e.g. confirmations, invoices)
- Improve the quality of our services (including through call monitoring)
- Comply with our legal obligations
We do not use your personal information for unsolicited marketing purposes, and we do not sell or share your data with third parties for marketing.
Legal Basis for Processing
Under UK GDPR, we process your personal data on the following legal bases:
- Contract โ to fulfil a service you have requested
- Legitimate interests โ to respond to enquiries, monitor call quality, and improve our services
- Legal obligation โ where we are required to retain or disclose information by law
Data Retention
We retain personal information only for as long as is necessary for the purposes set out in this policy. In general:
- Enquiry and job records are retained for up to 6 years in line with standard business practice
- Call recordings are retained for [X months] before being securely deleted
- You may request deletion of your data at any time (subject to any legal obligations we may have to retain it)
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share it in limited circumstances:
- With trusted service providers who assist us in operating our business (e.g. our website host, email provider), who are contractually obliged to keep your data secure
- If required by law, regulation, or a court order
- To protect the rights, property, or safety of our business or others
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete data
- Request deletion of your data (the "right to be forgotten")
- Restrict or object to how we process your data
- Data portability โ receive your data in a structured, machine-readable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at [your email address]. We will respond within 30 days.
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk | 0303 123 1113
Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses SSL encryption (HTTPS) and our call recordings and customer records are stored securely with access limited to authorised personnel only.
Cookies
For full details of the cookies used on this website, including Google Analytics, please refer to our Cookie Policy
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to check back periodically.